A: Eligible returns are accepted within 30 days of customer receiving order.
In order to be eligible for return, all returned units must be unopened in its original packaging and suitable for resell.
All Returns must be authorized. Customers must get a RMA number before returning any product. Products returned without any RMA number referenced on the outside of the shipping box will be refused by our receiving department.
To avoid any surcharge, all authorized returns must be sent directly to our receiving department at the appropriate address as directed by our customer service.
Customers are responsible for any shipping costs, duties, customs brokerage fees (if applicable) incurred when sending the returned products to our receiving department.
The shipping & handling charge for the original order will not be returned.
A warehouse restocking charge of 10% of the order (excl. S/H) will apply.
A credit card processing fee of 5% of the entire original invoice amount will apply, if the original invoice was paid by credit card.
Any promotional offers with the original order will become invalid automatically when the original order is cancelled. Any promotional samples including the Sales Support Kits received by the customer that are not eligible for return will be charged at the regular price.
Refund will be issued through the same payment method the original invoice was paid.
If the original payment was made through Paypal, refund will be issued through Paypal subject to Paypal terms.
Refund will be processed within one week of receiving an authorized return providing that the returned product meets the eligibility requirement after our inspection.
Please contact our customer service department at (416) 595-1575 or (855) BODYRYZM (263-9799) for assistance. Perspectis Inc. reserves the right to modify the above documents at its discretion.